Frequently Asked Questions
Everything you need to know before ordering
🛒 Ordering & Checkout
How do I place an order?
Select products → Add to cart → Checkout with shipping & payment → Receive confirmation email instantly. Orders process within 24 hours.
What payment methods do you accept?
Credit/debit cards (Visa, MC, Amex), PayPal, Apple Pay, Google Pay, Bitcoin. All PCI-compliant processing.
Can I modify/cancel my order?
Yes, within 2 hours of purchase. Email support@supplementcores.com or use account dashboard. After processing, no changes possible.
🚚 Shipping & Delivery
How long does shipping take?
USA: 1-3 business days | International: 3-10 days. Live tracking provided.
Do you ship internationally?
Yes, 50+ countries. Customs duties may apply. Check shipping calculator at checkout for exact rates.
What happens if my package is lost?
Contact support within 30 days. We'll reship FREE or refund instantly. Tracking shows delivery 99% accuracy.
💊 Products & Quality
Are your products third-party tested?
Yes, every batch. GMP-certified labs, ISO 17025 accredited testing. Certificates available upon request.
What are the dosages?
Clinical dosages only. Full transparency on labels. No proprietary blends. See product pages for exact mg per serving.
Are there any fillers?
ZERO fillers. Pure active ingredients only. Cleanest formulas in industry.
↩️ Returns & Guarantee
What is your return policy?
30-day money-back guarantee. Unopened products only. Free return shipping label provided. Full refund processed within 48 hours.
Can I exchange products?
Yes, size/flavor exchanges within 30 days. Contact support for free shipping label.
📞 Support & Account
How do I contact support?
Email: support@supplementcores.com | Live chat: 24/7 | Response: <2 hours
Is my payment information safe?
256-bit SSL encryption. PCI Level 1 compliant. No card data stored on servers.